​The Oracle Technical Support Unit is mainly responsible to provide first level support to Ministries and Departments where Oracle solutions have been implemented. There are some 58 Oracle systems in the Public Service.

A specialised team has been set up to troubleshoot on Oracle‐based platforms, to install Oracle RDBMS, to periodically test backups and to perform analysis and research on Oracle products.

OTSU normally intervenes within 48 hours after formal request has been received.